7 Reasons to Add SIP Trunking to Your Telephone System

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7 Reasons to Add SIP Trunking to Your Telephone System

Voice over Internet Protocol (VoIP) is often reminiscent of popular consumer services such as Vonage, Skype, and Google Voice. Many businesses are replacing legacy phone systems with VoIP through services offered by enterprise VoIP providers commonly referred to as hosted VoIP, hosted PBX, IP Centrex, and virtual PBX. However, integrating VoIP with traditional phone systems via Session Initiation Protocol or SIP trunking is gaining popularity.

SIP trunks are not limited to newer phone systems that can accept them directly. Older phone systems can use SIP trunking with the help of an integration box. Here is a list of SIP trunking benefits that most phone systems can take advantage of:

1. Direct Inward Dialing (DID) A DID is a direct dial to a landline or department phone number. The number can be published on business cards, the Internet and directories, or it can be private. Older phone systems required expensive circuits or phone lines for DID. Newer digital systems can handle DID using primary rate interface (PRI) circuitry. While PRIs are an effective way to take advantage of DID, they can be costly for phone systems of 20 phones or fewer. SIP trunks can economically provide DID for very small phone systems.

2. Release local numbers in other market areas The 10-digit phone number pointing to the SIP trunk is not geographically restricted. A phone system located in Dallas may have local numbers from Dallas, Seattle, Los Angeles, New York, and Chicago. Someone calling a local Chicago number would not know they were talking to someone in Dallas.

3. Stop guessing the number of phone lines needed Most businesses with older phone systems are almost always guessing at the number of phone lines they need. The penalty for guessing wrong is paying too much for too many lines, or losing business and frustrating callers with too few. Although many SIP services are priced based on the number of concurrent calls they will pass through, the price points for each path are significantly lower than traditional services. Additionally, many SIP providers can advise on whether an enterprise has the correct number of concurrent call paths.

4. Backup circuit Companies can use SIP trunks as a fallback in situations where call volumes are high or the absence of phone service cannot be afforded. The affordable price of SIP trunking makes it a better choice than other options. If the Internet provider is a cable company or a wireless ISP, the SIP trunk can also provide multiple cable routes into the building as they are carried over the Internet.

5. Disaster recovery SIP trunk providers offer their service through “soft” switches that are much more flexible than the large hardware central office switches of the major phone companies. In addition to providing businesses with diverse cable routing, many SIP trunk providers can automatically reroute calls to other 10-digit phone numbers, including mobile phones, if contact with customers is lost. Additionally, they can handle calls at the Point of Presence (POP) via automated attendant and voicemail.

6. Unlimited long distance SIP trunking services are available in various price plans. Businesses can easily find a package that meets their needs. Some plans include unlimited domestic long-distance calls within the continental United States. SIP trunks can only be used for outbound long distance calls, turning high long distance charges into a fixed monthly fee.

7. Rapidly reconfigure services to meet changing needs The “soft” switching architecture of SIP trunk providers gives them the flexibility to meet changing customer needs. They can quickly add and remove features and concurrent call paths in hours without dispatching a service technician to the site.

SIP trunking can add value and enhance the functionality of any phone system, including older legacy systems. They adapt quickly, contain costs and provide features that standard telephone line service cannot provide. With the help of an integration box, any business can begin to take advantage of VoIP and its many benefits without changing its complete phone system.

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