UCaaS in 2017 – The Death of the Traditional Phone Call

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UCaaS in 2017 – The Death of the Traditional Phone Call

2017 drives a new set of business goals and priorities. Companies of all sizes from SMBs to Fortune 1000s are now realizing the need to integrate all their systems. They need to communicate directly, basically making a traditional phone call the last resort. Businesses now rely on ‘Big Data and Analytics’ reporting or mobility management, and of course data security and integrity have never been more important than today.

So how can you drive your systems to integrate quickly and easily, while still being ahead of the technology curve and managing the best possible customer experience?

The answer is UCaaS.

Why UCaaS? Features, Integrations and Affordability!

UCaaS, or Unified Communications as a Service, is a platform that many think is just a VoIP phone, but it’s really much more than that. The “Unified” in unified communications describes the various ways in which people and organizations all interact with each other, regardless of where they are located. This includes text, chat and video, online collaboration, reporting and analytics, CRM integration, mobility, presence, on-demand video and voice call recording and of course security, both physical and logical. By the way, UCaaS will still place a good old phone call for you! Plus, when a cheap “Contact Center” license is added, it becomes the equivalent of UCaaS on steroids. All features and services are also fully managed through world-class online portals, making instant changes immediate and painless, completely eliminating all service call costs and truck rolls normally associated with a traditional PBX.

As this technology has become more common, the cost of these services has dropped dramatically. You no longer have to choose an “ala carte” selection to fit into a budget, prioritizing one need for another. Some of the better UCaaS services will even integrate with applications like Skype for Business, Salesforce.com, Microsoft Dynamics, and many more. Many will also allow click to call from any website, even if you’re logged into your mobile devices through the respective UCaaS mobility apps. The majority of all these features are included in a typical UCaaS solution!

Are you ready for UCaaS?

Your company probably already has the infrastructure needed to support an enterprise-wide deployment. A typical installation will be a UCaaS phone placed on a desk, which will act as a switch, running over your LAN (Cat 5 or better is usually required) and then connected to your PC (or just your PC keep wireless if you prefer) . Your current high-speed Internet circuit will likely have more than enough capacity to support your calling and other needs. Larger clients who want to guarantee the highest quality of services on the VoIP calls can choose to bring in an MPLS service or implement a VLAN to separate the voice and data traffic on the LAN, but most of the world is more than satisfied with the current level of VoIP calls, even over the Internet alone.

If “Customer Experience Management” is a priority for your business this year, the first place you should look to make a positive change is in replacing your old phone system with a state-of-the-art UCaaS system. Hoping for better results from your 20, 10, 5 or even 3 year old phone system is not a strategy for success, but using today’s available UCaaS technologies absolutely is.

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